Resolving Checkout & Shipping Issues

Are you seeing an "Unable to determine rates" message in your shopping cart? Don't worry—your order isn't "broken." Here is why this happens and how our team can help you finalize your gear selection.

Why Your Quote May Be Missing: Export Compliance

High-performance night vision and thermal optics are often subject to strict international trade regulations, such as ITAR (International Traffic in Arms Regulations) in the USA or Controlled Goods regulations in Canada.

If you cannot see a shipping quote, it usually means:

• • Export Restrictions: The specific unit you selected is restricted from being shipped to your current country without a formal export license.
  • Compliance Review Required: Certain high-spec Gen 3 or long-range thermal units require a manual review of the end-user's destination to ensure we are in full legal compliance.

How We Can Help You Get the Right Gear

Just because one unit is restricted doesn't mean you have to go without. Our team specializes in navigating these regulations for our international clients.

1. 1. Export Licensing: We can determine if an export license is possible for your specific use case and guide you through the application process.
   2. Product Substitution: We can recommend an "Export-Friendly" alternative (such as high-spec Digital or Gen 2+ units) that offers similar performance but falls under different regulatory tiers.
   3. Proforma Invoicing: For international agencies, we can provide a formal proforma invoice that includes specialized freight-forwarding quotes.

Let’s Get You Squared Away If you hit a roadblock at checkout, contact our compliance desk immediately. We will help you find a solution that gets the gear you need while staying 100% within the law.

• • Email: sales@nightvisionexperts.com
  • Phone: (877) 212-7102
  • Fax: (208) 247-3480